Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Cherish Jewellery Designs?
We use high-quality materials including 14k gold plating, sterling silver, and ethically sourced gemstones. Each piece is lead and nickel-free to ensure it is safe for sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless they arrive defective.
How should I care for my jewellery to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewellery in a cool, dry place, preferably in the airtight pouch provided with your purchase.
Do you offer gift wrapping services?
Yes! Every Cherish Jewellery order arrives in a signature gift box. You can also add a personalized gift message at checkout for no additional cost.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay.